One of our latest members at Blogging Beginners wasn’t thinking he was in need of real blogging instructions but had a few “issues” with WordPress that he was struggling to put right.

I’ve always believed in “customer service” NOT the type you get in Customer Service Departments (what a misnomer those things are – the last thing they provide is service!) but what we all really know what is required:

Doing what you should to help someone and going the extra mile without thought of “what’s in it for me”. Oh yes, and doing it before you’re asked!

Well, back to Kevin.

Actually no, I’ll let you read Kevin’s story at his Kevingonline List Building blog.

Here is a small excerpt:

Then after changing my theme to a much more manageable one, I had a small issue I couldn’t fix and when I asked him about it, he made a 5 minute video and sent it to me with detailed instructions on how to complete the process — I was blown away!  Mark and Randy are my idea of what customer service should be everywhere.

We all do what we think is right and then someone actually stands up and tells you.

I can’t tell you how good that makers you feel.

Thanks Kevin – you’re a gentleman (That’s probably just a quaint old English saying – in modern day terms – You Rock!!)

Based on Kevin’s feedback I’ve decided to give something a try. I may live to regret this but I’ve decided to add a “Chat With Me On Skype” facility to WizzerSays. It’s already over there in the sidebar.

Now here’s the deal:

1. I’m in the UK and I won’t be getting up in my pajamas in the middle of the night to tell you how to put your cat out. (Those of you who know me from Guru Fodder will understand the pajamas reference!
2. I have a full time business away from the internet which means although I’m near my computer most of the time I’m not available all day everyday.
3. I have a family and I do move away from the computer at weekends
4. If I’m here I will chat with you and provide answers to your questions or if I don’t know I’ll find out.
5. The plugin I’ve installed looks pretty good but I’ve not fully tested it yet – bit hard to call yourself so please be patient while I iron out the wrinkles.

Kevin – if you’d like to do the honours…

Wizzer

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